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Locally owned, KATO-aligned safari specialists crafting honest, unhurried journeys across East Africa — from the Mara plains to the Zanzibar shore.
Ruaraka Business Park, Thika Road, Nairobi, Kenya
Last updated August 2026
These terms govern every booking made with R&H WildQuest Tours & Travel ("we", "us", "R&H WildQuest"). Placing a booking means you accept them on behalf of everyone travelling in your party.
A booking is a request until we confirm it in writing. We confirm by e-mail once your deposit has cleared and the relevant lodges, permits and transport are secured. Prices quoted before confirmation are indicative and subject to availability.
Cancellations must be sent to us in writing. The following charges apply from the date we receive your notice:
| Notice given | Refund |
|---|---|
| More than 60 days before departure | Full refund, less a $150 administration fee |
| 60 – 30 days before departure | 50% refund |
| Fewer than 30 days before departure | No refund |
Gorilla and chimpanzee permits are non-refundable once issued, regardless of notice given. This is set by the Uganda Wildlife Authority and the Rwanda Development Board, not by us.
We strongly recommend comprehensive travel insurance that covers cancellation, curtailment and medical repatriation from the first day of booking.
Itinerary changes made more than 21 days before departure are free of charge, subject to availability and any difference in cost. Inside 21 days, changes are treated as a cancellation and rebooking.
Occasionally we have to alter an itinerary — a camp closes, a road washes out, a park changes its rules. Where this happens we will offer the nearest equivalent at no extra cost. If we cancel a trip outright for reasons within our control, you receive a full refund.
We are not liable for changes caused by circumstances beyond our reasonable control, including weather, civil unrest, epidemic, strike action, airline schedule changes or government directive.
Each package page lists inclusions and exclusions in full. Unless stated otherwise, prices exclude international flights, visas and entry permits, travel insurance, tips, drinks, laundry, and items of a personal nature.
You are responsible for holding a valid passport (at least six months' validity beyond your return date), the correct visas or electronic travel authorisations, and any required vaccination certificates. We will advise, but we cannot obtain these on your behalf and we cannot refund a trip missed because of incomplete documents.
Your guide's instructions are not advisory. Wildlife is wild; leaving the vehicle, feeding animals or ignoring a guide's direction endangers you, your party and the animals. We reserve the right to end a trip, without refund, where a traveller's behaviour puts others at risk.
Gorilla trekking carries a minimum age of 15, set by the park authorities.
We act as an operator and, where relevant, as an agent for lodges, camps, airlines and other suppliers. We accept liability for our own negligence and that of our employees. Our liability for any claim is limited to the amount you paid us for the trip, except where the law does not allow such a limit.
Every booking includes flying-doctor emergency evacuation cover within our operating areas. This is emergency evacuation only and is not a substitute for travel insurance.
If something is wrong, tell your guide at the time — most issues can be fixed on the spot. If it cannot be resolved during the trip, write to info@rhwildquesttours.com within 28 days of your return and we will respond within 14 days.
We handle your personal data as described in our Privacy Policy. We never sell your details.
These terms are governed by the laws of Kenya, and any dispute falls to the exclusive jurisdiction of the Kenyan courts.
R&H WildQuest Tours & Travel
Ruaraka Business Park, Thika Road, Nairobi, Kenya
P.O. Box 11549 – 00100, Nairobi
info@rhwildquesttours.com · +254 725 275 471
If anything here is unclear, ask before you book — we would much rather explain it now.
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